Yes, it's true whatever thought process you went through to create your product offering or company is something they never experienced. You know why you used those words in that way in your marketing. You know why you choose to do things at a particular time and in a particular way. You know what is really behind every element of what you do. In fact you don’t even have to think about it, because it came from you.
The copy cats? They think what you created is gospel. They think you are providing the template to ‘how things should be’ in your industry. Suddenly, in their eyes, you have become the point by which what they do is defined.
Feeling sorry for them yet? You should be. Aside from not engaging their imagination, copying you (to such an extent that you notice!) ..and trust me I HAVE NOTICED! means that whatever they do is static. They may make changes but they will never get the heart of it.
Of the two of you, who is in the better position to tweak what you do and communicate with your market? Who is better placed to make changes as markets move? You are. Every time. The copy cats will give it a go but it will usually just stay lukewarm. Without your input they will never work out why it doesn't work for them. I say they suffer from an acute case of “not invented here” syndrome.
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I'm not just saying this, I've been there. I have my words, my ideas and my favourite product all lifted in various places. In fact look out for a spate of copy-cats coming my way soon. Using slight variations of my timeframe, my pricepoint, my structure and my description (might launch a spot-the-copy game soon!). :)
Funnily enough, it hasn't impacted on my business. It makes me sharper and continually focusing on communicating the essence of what I do, which is a good thing. In fact, I'm so confident that what I do stands on its own feet that I actually CREATED my own biggest competitor product under a different brand! I figured others were doing it so I’d do the same (with the advantage this time of it being created with all my inside knowledge).That is how much I believe that – so long as you are always on it, with a clear brave message, speaking the words that resonate so strongly in people’s heads that they think you are psychic – people will come to you.
I’m not naive about this, I know that there’s a chance things will change and real competition will emerge. But if things start going down will I blame the market, the economy or copy cats? No, I’ll blame myself for not communicating effectively enough. At that point, I will make changes. And that is something that the copy cats will always have trouble achieving.
This week I have been deep into the book “Turning Pro” by Steven Pressfield. I have lost myself in thoughts of what it really means to “go pro” and leave the “amateur” within behind – not only in my business but my personal life as well! I'm so into the concept of the book that I even purchased the audio version so that I could listen while I read! Am I crazy or what? haha. (Next I’ll be sleeping with it on repeat in hopes that I’ll acquire all the habits of a professional through osmosis ;)
“copy cat” syndrome WILL happen to you at some point (especially as you get more successful). So what do you do? You need to embrace business competition and understand that competition is inevitable, especially in lucrative, high demand business niches. Get ready to achieve your business success via differentiation and serve your market segment well. And what about the copycats? I remember my mom lecturing me about a copycat I once had, whom she’d nicknamed “Single Black Female.” In the process she said to me, “If someone wants to try to emulate you, you can’t really stop them, but you’d be a fool to sit around and pass them the playbook.” What she meant by that is you can’t control someone else’s actions, but you can control the access and insight that you grant them into your life.
Incredibly ironic article. Nevertheless, you do great work.
ReplyDeleteI visited your blog after discovering your soap at pennywise stores, and after reading this post I must say, well written article! This is something a lot of us small business people face. Recently, I had a copycat situation I had to deal with, and that taught me something, that I am willing to fight for my right. Never before had I realized that until I was faced with a competitor doing just what I did on my facebook pages and website. I find people like that disgusting and no way could I deal with them or have the same outlook like you. But it is true what you said about what ever thought process I go through in creating my product they would not have so I am already a step ahead of them.
ReplyDeleteI love this sentence you wrote "Funnily enough, it hasn't impacted on my business. It makes me sharper and continually focusing on communicating the essence of what I do." Leigh, I wish I knew you in person! I need to call you and try to do a meet up cause you are my hero now. Usually I get so despondent when having to post on facebook cause I'm always wondering about the so called competitors seeing my post's and sure enough after a day or two or sometimes even the same day they go and post something similar on their's. I know I still have a long way to go to understand how to effectively embrace business competition. Hopefully, I will soon. But maybe you can do more post on assisting persons like me to have more of an attitude like you.
Anyway, do keep trudging on Leigh. As I said, I discovered your soaps in Pennywise stores and since then I am a fan of your charcoal and the turmeric soap. I absolutely love them. I only use those soaps now...simply the best!
All the best Leigh
Susan Santana.
Hi Susan,
DeleteThank you for your words of encouragement. Good to know you're a fan of my soaps too :)
Yes, the online world is a sensitive one. Situations blow up quicker than we can blink. Feelings get hurt. Brands get destroyed and in some cases brands get built. In most cases, my experience with copycats is to let it go. There are rare occasions when a more serious action is required, but in most cases it’s best to take a deep breath and let some time pass before letting it fade away.
Many times, I have told myself I'm going to delete my facebook account because I have come to believe that Facebook cannot provide me the level of privacy that I need. And yet,quitting facebook is going to be difficult for me entirely because I believe that as a business person and a beauty and skincare writer, it is important to have a Facebook presence.
I joined Facebook on June 25, 2006, back when it was still only available to people with university e-mail addresses. In fact, I signed up for an alumni address from my college just for the purpose of joining Facebook. My motivation was primarily journalistic but I also enjoyed the thrill of reconnecting with friends from high school and college. But like many Facebook users, I was saddened when in 2009, Facebook unilaterally changed all users default privacy settings to encourage sharing information to the entire world instead of just ‘friends.’ My list of friends was automatically made public – which was a terrible problem as Re; my business, I had by then acquired a comprehensive listing of international companies and representatives from companies I purchased raw materials from in bulk from all around the world. Now, this could be easily accessible to my 'competitors' I also had alot of contacts for my skincare and beauty world, all of which was now made public. I ended up just having to delete them as facebook friends in order to try to keep some semblance of privacy in my life.
So I say to you, once it is in reference to your business life, don't sweat it! Decide if your business does need a facebook presence, if it does then go ahead and do you, post what you got to. No sense worrying over what you cannot change. I have long ago stopped clicking on other persons in my industry business pages. (What I don't see, don't hurt me). Of course, I do have a very wide network, that has got my back and they usually send links to unscrupulous behaviour. I have since asked them to stop as I don't wish to have my peace and calm disrupted by foolish and childish jealously that seems to be running rampant.
Try to look at your copycats in a positive light, if you were not doing something that made them sit up and take notice they wouldn't be trying to emulate you today. So don't be afraid to share anything. In today’s world, you need to be creative and unique. make your audience stand up and say 'WOW' Always put your own personality and style into the content you’re offering your social media world.
My present attitude came from alot of meditation and my aspiration to lead a spiritual lifestyle. You can join me on my personal blog http://www.loveleigh.info to stay up to date with my journey.
Thanking you very much for your contribution
I needed this post today. It’s something I’m dealing with now, have dealt with before, and will probably continue to deal with. It just bugs me at times even though I try to ignore it. I relate to every word of this post… it is so hard to let it go. Thanks for the great post!
ReplyDeleteGood to know this post did you good Tamara.
DeleteOnce in business, copycats is like accounting..always in your face. :)
The truth is, there is nothing new under the sun. My belief is that everything is constantly being re-invented. The trick is knowing where the line stops from being inspired and blatantly copy-catting. At times, learning to decipher the difference can be extremely difficult for some. I have no problem with other small business owners looking on, seeing what we are doing and being inspired by it. But, what some people miss is the fact that West Indian Skincare had very humble beginnings, and we have worked very hard to attain our brand image(However small it is). Yes, we still have a very long way to go, but we are forging onwards.
There is no hiding the fact, that this country has a thriving counterfeit culture and what makes it worst is the fact that there are no specific laws protecting certain industries. Tamara, I know it is hard to deal with at times but sometimes you just got to lay back, kick those shoes off and just don't sweat the small things, I took along time to learn this. You keep on doing YOU and most importantly keep forging onwards.
Thank you for your comment Tamara!
'thriving counterfeit culture' is really a pretty way of saying it :)
DeleteI was just sent this post by a friend (I believe you know him well - Winston Maraj)anyway, he knew I have been having a similar situation, I just read the article, and the comments and its such a pleasure to know I am not alone on this.
ReplyDeleteI am from trinidad and also belong to the make-it-yourself community and I really think we are faced with a serious problem. My question here is How do we over come this?
By the way great post indeed. I loooved it and enjoy your outspoken aura.
Hi kelli,
DeleteYes, I do know Winston well. Say hi for me.
Actually, this is an issue that is affecting the entire do it yourself world right now. And I must state here it isn't everyone in Trinidad that's doing this, it is only but a couple, a drop in the ocean. But 2 or 100 or 1000 persons it is still dangerous for all of us. To me, It creates an atmosphere of distrust and unhealthy competition. While competition has it’s place it is not what we are here for, we are here to support each other’s creativity and celebrate our talents together! Celebrate the fact that we all run sme's, be joyous and start helping each other out.
easier said than done huh.
Deleteas I have said in one of my comments on this blog this morning, I have only been in business the past 3 years and already I have been met with this. I am like you, I understand the fact that everything has been done already however there is still a wrong way and right way to do things. I can't say now, that most small business owners in trinidad do not care for 'helping each other out' worst yet supporting each other. Most, will come talk to you and play they 'helping' you set up when you meet them at events and markets but there is always an ulterior motive behind it. This is witnesses 1st hand!
Too many folks lay waiting to see and hear what you are doing and this maco-ing is done via facebook mostly after they scan your page they then go put their's into action. Shortly after you see them now deciding to start advertising on fb (all the time they aint know they want to advertise but as soon as you do it thats what they doing to) that spells what? COPYCAT in the highest degree You cant get lower than that. cause after that give them a couple weeks and click back to their page and guess what? THEIR PAGE LOOKS JUST LIKE YOURS WITH JUST A FEW DIFFERENTIATION.
but all in all i am glad i came on this blog this morning. It bought me alot of joy cause i always thought I was alone and that something had to be wrong with me because i feel the way i do. Good to know i'm not alone in this.
I guess i felt alone cause people dont usually talk about the negatives they face in running business. It's always all smiles so i always thought something had to be wrong with me cause i see so many negatives yet when you try to reach out and talk to a sme owner the only response you get is ' yes, business is great!'
I like how you are real in dealing with issues that face us. Good post!